Some products available on EXM, including coffee and other perishable items, may not be eligible for return once they have been shipped or delivered.
If you receive the wrong item, a damaged item, or an incomplete order, please reach out to us at contact@ethiopianexportmarket.com within 14 days of purchase.
To help us review the issue quickly, please include clear details and supporting evidence, such as photos of the product, packaging, or a description of what went wrong. After reviewing your request, we will coordinate with the seller to provide an appropriate solution, which may include a replacement, refund, or store credit.
If the item you received is not exactly what you expected, our support team will be happy to guide you. While returns may not always be available for preference-based reasons, we can help you explore other products on the marketplace that may better suit your needs.
For support, questions, feedback, or suggestions, please contact us at contact@ethiopianexportmarket.com.
